Inbound Pool Calling

[kdc]

Good afternoon,

I have finally installed (with some help) Vicibox / Vicidial ver. 2-6-381a, build 121114-1923, single server, SIP channels.

I have tested a successful broadcast campaign, and manual dialing in and out to two extension hard phones.

We have successfully configured the server and phones to make outbound calls. However, I am attempting (and failing) to set up an ingroup to allow calls to a DID to ring to selected extensions, whether they are logged into VICIDial or not.

I have an older version of the Manager’s Manual, but I’m not seeing a non-logged-in option for routing calls to multiple phones/extensions.

Can anyone point me in the right direction?

Thanks!

[williamconley]

generally we use remote agents for this purpose. that scenario is not actually "not-logged-in": the remote agents must still be logged in to get calls ... but the logging in is handled by an administrator (unless you give the special remote agent link to the remote agents in question to allow them to log themselves in and out ...). if, however, you want them to be always available and control the time the phone rings by the ingroup call times or call menus times, remote agents will perform the task quit well (as it does for many of our clients right now)

[kdc]

Thanks ... I'll have to look at that as an option.

I would have thought that Phone Group Aliases would have been involved somehow ...

Thanks!

[williamconley]

And that is what the Manual is for.

[kdc]

The 2.2 manual doesn't talk about virtual agents handling pooled calls.

My biggest frustration is that in the earlier version I was familiar with managing, the IT staff had fiddled *a lot* under the hood. What they did was define in extensions.conf:

[globals]
GROUPINBOUND=SIP/683&SIP/601&SIP/615&SIP/638

;Group Inbound Dialing
exten => 8881112233,1,Ringing
exten => 8881112233,2,Answer ; Answer the line
exten => 8881112233,3,AGI(call_inbound.agi,${BELLINBOUND}-----8881112233-----Inbound-----x-----y-----z-----w)
exten => 8881112233,4,MixMonitor(sip_in-${CALLERID(num)}-${STRFTIME(${EPOCH},,%Y%m%d%H%M%S)}.gsm|av(0)V(0))
exten => 8881112233,5,Set(TIMEOUT(digit)=2)
exten => 8881112233,6,Set(TIMEOUT(response)=10)
exten => 8881112233,7,Background(carol-attend)
exten => 8881112233,8,WaitExten(1)
exten => 8881112233,9,Playback(carol-routed)
exten => 8881112233,10,Dial(${GROUPINBOUND},15,Tto)
exten => 8881112233,11,Voicemail(1003@sip_stuff)
exten => 8881112233,12,Hangup

Is there a way to duplicate this in the front end that VICIDial seems to prefer?

Thanks!

[williamconley]

Have you set up remote agents in an Ingroup yet?

[kdc]

I've set up a DID that routes to an Ingroup.

I've created an Ingroup (which can see the inbound call, although it drops it with the 'goodbye' message).

I've set up a user group called POOL1, setting up Agent Status Viewable Groups for Campaign-Agents and Not-Logged-In-Agents.

I've then created a Remote Agent starting with the lowest extension number, allowing 2 lines. I'm pretty sure I should set an extension group, but I have no options (it comes up 'NONE'), with the allowed inbound group I set up. On-Hook Agent is set to 'N'.

What am I missing?

[williamconley]

Change on-hook to Y. this allows the call recipients to NOT answer and have the call ring to the next agent.

Create a remote agent for EACH phone you want to be dialed, this allows you to specify which phones should be "active" vs "inactive" specifically instead of in groups.

The DID points to an Ingroup. The Ingroup has several remote agents "Active". Inbound calls will then "rotate" among the remote agents until one of them picks up the phone. If this is all you want, I believe the standard instructions for setting up an Ingroup and a Remote agent are all you need. NOthing complex or difficult. No extension groups or aliases.

If you are not sure, go through the manual starting at the beginning and up to the point that you have "Ingroup" working with a regular logged in agent. then log that agent out and substitute a "Remote Agent" being active in the same Campaign and Ingroup. Then add more Remote Agents. *poof* you have a group of remote agents sharing an ingroup. Is this not what you are asking for?

[kdc]

Hi William and all,

I hope everyone had a safe and happy holiday.

I got the remote agents set up with an identity for each extension, and I've set up an ingroup to 'ring all', and the multiple 'remote agents' I've set up now ring.

However, when a 'remote agent' picks up the phone, they get a disconnect notice, and dial tone. The inbound call continues to ring and seek an agent.

I've checked my timeout limits (I'm well within them), and I'm a bit stumped. Has anyone else run into this problem?

Thanks!

[striker]

Hi Kdc

Are you using goautodial ?
or
post your details

[kdc]

Hi Stryker ... that info is in my header post. Vicibox / Vicidial ver. 2-6-381a, build 121114-1923, single server, SIP channels.

Oh, and further experimentation, it seems that 2 out of the 3 test extensions get a disconnect and dial tone rather than answering, but the third works fine. All settings appear to be the same, but I may be missing something ...

[striker]

best
post your cli logs while you face those problems

[kdc]

Here's my CLI with two failed attempts to pick up the call ...

2'
[Jan 22 11:02:57] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 22 11:02:57] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 22 11:02:57] -- AGI Script agi-VDAD_RINGALL.agi completed, returning 0
[Jan 22 11:02:57] -- Executing [8331*15878*Y1221102490000012527*9286*@default:5] Hangup("SIP/286-0000820d", "") in new stack
[Jan 22 11:02:57] == Spawn extension (default, 8331*15878*Y1221102490000012527*9286*, 5) exited non-zero on 'SIP/286-0000820d'
[Jan 22 11:02:57] -- Executing [h@default:1] DeadAGI("SIP/286-0000820d", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jan 22 11:02:57] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Jan 22 11:02:57] -- SIP/283-0000820e is ringing
[Jan 22 11:02:57] -- SIP/282-00008211 is ringing
[Jan 22 11:02:57] -- SIP/281-00008210 is ringing
[Jan 22 11:02:58] == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 11:02:59] -- SIP/283-0000820e answered Local/192*168*002*252*283@default-5cef,2
[Jan 22 11:02:59] > Channel Local/192*168*002*252*283@default-5cef,1 was answered.
[Jan 22 11:02:59] -- Executing [8331*15878*Y1221102490000012527*9283*@default:1] Playback("Local/192*168*002*252*283@default-5cef,1", "sip-silence") in new stack
[Jan 22 11:02:59] -- <Local/192*168*002*252*283@default-5cef,1> Playing 'sip-silence' (language 'en')
[Jan 22 11:02:59] WARNING[19247]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jan 22 11:02:59] -- Executing [8331*15878*Y1221102490000012527*9283*@default:2] AGI("Local/192*168*002*252*283@default-5cef,1", "agi-VDAD_RINGALL.agi|8331*15878*Y1221102490000012527*9283*") in new stack
[Jan 22 11:02:59] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_RINGALL.agi
[Jan 22 11:02:59] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 22 11:02:59] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 22 11:02:59] -- Executing [h@default:1] DeadAGI("Local/192*168*002*252*283@default-5cef,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----9-----0") in new stack
[Jan 22 11:02:59] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---9-----0 completed, returning 0
[Jan 22 11:02:59] == Spawn extension (default, 283, 1) exited non-zero on 'Local/192*168*002*252*283@default-5cef,2'
[Jan 22 11:02:59] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 22 11:02:59] -- AGI Script agi-VDAD_RINGALL.agi completed, returning 0
[Jan 22 11:02:59] -- Executing [8331*15878*Y1221102490000012527*9283*@default:3] AGI("SIP/283-0000820e", "agi-VDAD_RINGALL.agi|8331*15878*Y1221102490000012527*9283*") in new stack
[Jan 22 11:02:59] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_RINGALL.agi
[Jan 22 11:03:00] -- AGI Script Executing Application: (Monitor) Options: (wav|/var/spool/asterisk/monitor/MIX/20130122-110300_2268687067)
[Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 22 11:03:00] -- AGI Script agi-VDAD_RINGALL.agi completed, returning 0
[Jan 22 11:03:00] -- Executing [192*168*002*252*78600052@default:1] Goto("SIP/283-0000820e", "default|78600052|1") in new stack
[Jan 22 11:03:00] -- Goto (default,78600052,1)
[Jan 22 11:03:00] -- Executing [78600052@default:1] MeetMe("SIP/283-0000820e", "8600052|Fq") in new stack
[Jan 22 11:03:00] == Parsing '/etc/asterisk/meetme.conf': [Jan 22 11:03:00] Found
[Jan 22 11:03:00] == Parsing '/etc/asterisk/meetme-vicidial.conf': [Jan 22 11:03:00] Found
[Jan 22 11:03:00] -- Created MeetMe conference 1023 for conference '8600052'
[Jan 22 11:03:00] -- Stopped music on hold on SIP/vitel-inbound-0000820b
[Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 22 11:03:01] ERROR[19174]: utils.c:968 ast_carefulwrite: write() returned error: Broken pipe
[Jan 22 11:03:01] -- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
[Jan 22 11:03:01] -- Executing [192*168*002*252*8600052@default:1] Goto("SIP/vitel-inbound-0000820b", "default|8600052|1") in new stack
[Jan 22 11:03:01] -- Goto (default,8600052,1)
[Jan 22 11:03:01] -- Executing [8600052@default:1] MeetMe("SIP/vitel-inbound-0000820b", "8600052|F") in new stack
[Jan 22 11:03:01] == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 11:03:02] == Parsing '/etc/asterisk/manager.conf': [Jan 22 11:03:02] Found
[Jan 22 11:03:02] == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 11:03:02] == Parsing '/etc/asterisk/manager.conf': [Jan 22 11:03:02] Found
[Jan 22 11:03:02] == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 11:03:02] == Spawn extension (default, 8600052, 1) exited non-zero on 'SIP/vitel-inbound-0000820b'
[Jan 22 11:03:02] -- Executing [h@default:1] DeadAGI("SIP/vitel-inbound-0000820b", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Jan 22 11:03:02] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Jan 22 11:03:02] == Manager 'sendcron' logged off from 127.0.0.1
vicibox*CLI> exit
vicibox:~ # [Jan 22 11:02:57] -- SIP/283-0000820e is ringing
[Jan 22 11:02:57] -- SIP/281-00008210 is ringing
[Jan 22 11:02:58] == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 11:02:59] -- SIP/283-0000820e answered Local/192*168*002*252*283@default-5cef,2
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
[Jan 22 11:02:59] > Channel Local/192*168*002*252*283@default-5cef,1 was answered.
[Jan 22 11:02:59] -- Executing [8331*15878*Y1221102490000012527*9283*@default:1] Playback("Local/192*168*002*252*283@default-5cef,1", "sip-silence") in new stack
[Jan 22 11:02:59] -- <Local/192*168*002*252*283@default-5cef,1> Playing 'sip-silence' (language 'en')
vicibox:~ # [Jan 22 11:02:57] -- SIP/282-00008211 is ringing

If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:02:57] -- SIP/281-00008210 is ringing

If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:02:58] == Manager 'sendcron' logged off from 127.0.0.1

If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:02:59] -- SIP/283-0000820e answered Local/192*168*002*252*283@default-5cef,2

If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:02:59] > Channel Local/192*168*002*252*283@default-5cef,1 was answered.

vicibox:~ # [Jan 22 11:02:59] -- Executing [8331*15878*Y1221102490000012527*9283*@default:1] Playback("Local/192*168*002*252*283@default-5cef,1", "sip-silence") in new stack

-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:02:59] -- <Local/192*168*002*252*283@default-5cef,1> Playing 'sip-silence' (language 'en')

-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:02:59] WARNING[19247]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:02:59] -- Executing [8331*15878*Y1221102490000012527*9283*@default:2] AGI("Local/192*168*002*252*283@default-5cef,1", "agi-VDAD_RINGALL.agi|8331*15878*Y1221102490000012527*9283*") in new stack
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:02:59] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_RINGALL.agi
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:02:59] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:02:59] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:02:59] -- Executing [h@default:1] DeadAGI("Local/192*168*002*252*283@default-5cef,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----9-----0") in new stack
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:02:59] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---9-----0 completed, returning 0
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:02:59] == Spawn extension (default, 283, 1) exited non-zero on 'Local/192*168*002*252*283@default-5cef,2'
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:02:59] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:02:59] -- AGI Script agi-VDAD_RINGALL.agi completed, returning 0
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:02:59] -- Executing [8331*15878*Y1221102490000012527*9283*@default:3] AGI("SIP/283-0000820e", "agi-VDAD_RINGALL.agi|8331*15878*Y1221102490000012527*9283*") in new stack
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:02:59] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_RINGALL.agi
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:03:00] -- AGI Script Executing Application: (Monitor) Options: (wav|/var/spool/asterisk/monitor/MIX/20130122-110300_2268687067)
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:03:00] -- AGI Script agi-VDAD_RINGALL.agi completed, returning 0
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:03:00] -- Executing [192*168*002*252*78600052@default:1] Goto("SIP/283-0000820e", "default|78600052|1") in new stack
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:03:00] -- Goto (default,78600052,1)
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:03:00] -- Executing [78600052@default:1] MeetMe("SIP/283-0000820e", "8600052|Fq") in new stack
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:03:00] == Parsing '/etc/asterisk/meetme.conf': [Jan 22 11:03:00] Found
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:03:00] == Parsing '/etc/asterisk/meetme-vicidial.conf': [Jan 22 11:03:00] Found
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:03:00] -- Created MeetMe conference 1023 for conference '8600052'
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:03:00] -- Stopped music on hold on SIP/vitel-inbound-0000820b
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:03:00] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:03:01] ERROR[19174]: utils.c:968 ast_carefulwrite: write() returned error: Broken pipe
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:03:01] -- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:03:01] -- Executing [192*168*002*252*8600052@default:1] Goto("SIP/vitel-inbound-0000820b", "default|8600052|1") in new stack
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:03:01] -- Goto (default,8600052,1)
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:03:01] == Manager 'sendcron' logged off
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:03:02] == Parsing '/etc/asterisk/manager.conf': [Jan 2
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:03:02] == Manager 'sendcron' logged on from 127.0.0.1
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:03:02] == P
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:03:02] == Manager 'sendcron' logged on from 127.0.0.1
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:03:02] ==
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:03:02] -- Executing [h@default:1] DeadAGI("SIP/vitel-inbound-0000820b", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------
-bash: syntax error near unexpected token `('
vicibox:~ # [Jan 22 11:03:02] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --0-------
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # [Jan 22 11:03:02] == Manager 'sendcron' logged off from 127.0.0.1
If '[Jan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf [Jan
vicibox:~ # vicibox*CLI> exit
vicibox:~ #

[williamconley]

you seem to have messed up your post by trying to enter some of the asterisk cli output as commands in the linux cli. makes it a bit confusing

if you have an agent answer and get a tone instead of a call, try a sip debug for the moment of answer. you may find out why it fails.