Closer Recording

[arunvoip]

Hi,

During the call agents transfer the call to other number for verfication purpose and once the transfer is done, agents logout of that call and continue to take another call. I want to record the call transfered conversation. How to do this.

thanks

arun

[mflorell]

The easiest way to do that is to have a special extension that you would send those calls to and then put a Monitor line in your extensions.conf before that call is Dialed.

[arunvoip]

hi

thanks for your reply. can you tell me how do I add these info.

thanks

[mflorell]

; dial a long distance outbound number
exten => _913125551212,1,AGI(call_log.agi,${EXTEN})
exten => _913125551212,2,Monitor(wav,${CALLERIDNAME})
exten => _913125551212,3,Dial(${TRUNKX}/${EXTEN:1},,tTo)
exten => _913125551212,4,Hangup

Where 3125551212 is the specific number that you are transferring calls to.

[eijal]

For CONSULTATIVE TRANSFERS. Is it OK to do something like this?

Code: Select all

exten => _90009.,1,Answer                  ; Answer the line
exten => _90009.,n,MixMonitor(mixmonitor/${DATETIME}.wav)
exten => _90009.,n,AGI(agi-VDADcloser.agi,${EXTEN}-----START)
exten => _90009.,n,Hangup


[mflorell]

I would not every recommend using mixmonitor with VICIDIAL under any kind of load.

As for recording of closer/inbound calls, why not use the campaign recording settings to automatically start recording?