Press 1 - add to List

[qkazmi514]

Hi,

I want to run Survey Campaign, but I want to run in a way like below:

If customer press 1 then it will add number to campaign list for "New Connections" and then will play message "Message" to the customer and hang up.

If customer press 2 then it will add number to campaign list for "Already Connection" and then will play message "Message" to the customer and hang up.

If they press 3 then it will add number to DNC list and then will play message "Remove Message" to the customer and hang up.

If they don't press any option then it will contact the not do anything with the number and when we reset the lead list manually then it will ring them again then.

PLEASE GUIDE ME ON IT, I RUN SURVEY CAMPAIGN MANY TIMES, BUT FOR THIS SCENARIO NOT GETTING ANY IDEA.

MANY THANKS

[williamconley]

1) Welcome to the Party!

2) when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

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3) The standard system will handle this, but instead of "adding to a list" you would be "changing the status/disposition of each call". Then you would have all prospects who pressed 1 with an identifying status, those who pressed 2 with a different status and those who pressed 3 with a yet another status. What you do with those calls after they have achieved this status is entirely up to you. If you want to perform other tasks, there are several options for the next phase, but this would identify the leads in each situation for "further processing".

[qkazmi514]

Its go autodial 2.0. ( .iso version)

VERSION: 2.4-309a
BUILD: 110430-1642
© 2011 ViciDial Group

Its detecated server, nor virtaul nor cloud.
Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

Once someone press 1, 2 and 3, lets say I want to put them in another list, that will belong to some other campaigns on same server. Can I do this ?
Please guide me more, I know you are gurus and can teach me very good. I'm one of your student.


For now to ger my solutions, I just download the list and then using filters on the status, make 3 lists , 1 with press 1 having status 'SVYEXT - Survey sent to Extension '
2 with VM - voice message and 3 with NA or busy or rest of all status excluding DNC.
Once I seperate them, I manually load them into the dialer under defined campaigns.


3) The standard system will handle this, but instead of "adding to a list" you would be "changing the status/disposition of each call". Then you would have all prospects who pressed 1 with an identifying status, those who pressed 2 with a different status and those who pressed 3 with a yet another status. What you do with those calls after they have achieved this status is entirely up to you. If you want to perform other tasks, there are several options for the next phase, but this would identify the leads in each situation for "further processing".[/quote]

[williamconley]

Method one: run a sql query every XX minutes (crontab!) that moves leads with XX status to list XX.

Method two: use a filter that breaks some rules and leave the lead in the original list. This method would allow any lead to be dialed on any campaign, but requires a serious amount of finesse as it will also be capable of breaking your system (ie: heavy testing). I'd recommend method one before this unless you really know what you're doing.

Method three: Create a dispo_url that analyzes the call and moves the lead based on dispo ... but your problem there is that dispo url may not fire with press 1 campaign (which leads you back to method one).

Sample from the command line:

Code: Select all

mysql asterisk -u cron -p1234 -e "update vicidial_list set list_id='XXXX' where list_id='YYYY' and status ='ZZZZ'"

This assumes your original list id is YYYY, your target list id is XXXX and the status you want to move is ZZZZ. You would run this command one time for each status to move the lead to a new list.