Next Agent Call

[roche]

When the Next Agent Call is active and using over user level what happend If two agents has the same level and they are waiting for a call? Who is gona take the next call ? the oldes call finish?

[enjay]

Have you tested it out? You could pretty easily determine if its next_call_finish, next_call_start or just random

-enjay

[roche]

Have you tested it out? You could pretty easily determine if its next_call_finish, next_call_start or just random

-enjay

Yes is weird seems to be random, but is like it have preference by specific agent. I have two agents with level 5 and one has to wait until the other get a livecall, maybe is only bad luck

[mflorell]

I'm not sure how I had it sort if it used userlevel as a next_agent_call method. I will look into that. I suppose it should be random if it is the same user_level, but I'm not in the code at this moment so I'm not sure.

[mflorell]

Just checked the code and it goes to last_call_finish (meaning the agent that has been off the phone the longest) if the user_levels are the same.