QC System Statuses

[Vince-0]

Hi!

I'm trying to use QC statuses as per the QC_process.txt document. I just don't get the “Quality Control” left menu at all.

I've checked:
QC features enabled in System Settings
Campaign QC enabled with multiple statuses
QC user permissions enabled just for admin user during testing
Agent only call-backs and manual call enabled

Admin -> System Statuses -> QC Status Codes page does not show “CANCEL”, “PASS”, “FAIL” categories but I can add a status but can't delete it:

"QC STATUS CODE NOT DELETED - Please go back and look at the data you entered
the qc status code cannot be a reserved status: B,NA,DNC,NA,DROP,INCALL,QUEUE,NEW
the qc status code needs to be at least 1 characters in length"

I just added a status QC1 to test - there is no reserved status shown there.

I'm sure the version I am using is capable of using the QC process. Do the new manuals have documentation on this QC functionality? Any advice would be greatly appreciated.

--
Vincent
--
Version: 2.6-372a BUILD: 120713-2123
Load: 0.03 0.06 0.02
Servers: DB: CentOS 6.2, Web+Dialers OpenSuse Vicibox 3.1.15
HW: DB: Dual Xeon Hex E5630@ .53GHz 32GB RAM, Dialerx4: Xeon Quad X5355@2.66GHz 8GB RAM, Web: Dual Xeon Quad E5420@2.50GHz 16GB RAM
Codecs: ulaw on soft-phones / g729 to carrier.
VoIP, no direct PSTN

[mflorell]

you need to upgrade to a more recent svn/trunk.

[Vince-0]

Will do and post outcome. Thanks!

--
Vincent