Automatic transfer calls

[leonidas]

Hello all,

I have a small problem here and i need your help. Let me explain my configuration.

We make outbound calls, when the call is answered they hear a recorded message. If they are interested they press 1 and the call returns to a inbound group.

Now what i want to do is: When agent020 is logged in, then all the calls that are going to this agent, must be transfered automatically to another ingroup. CAn i do this?

IF NOT, then i have another plan. Can i transfer all the calls (Automatically) from one ingroup, to another ingroup?
For example all incoming groups that goes to ingroup with name "leo", would be transfered to ingroup with name "leo2" without any delay.

Thank you in advance!

[williamconley]

1) Welcome to the Party!

2) when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) When an agent is logged in, there is no control over the call other than that agent. However: It is conceivable that a Remote Agent with an unusual configuration could be set up to transfer calls to an Ingroup.

4) Yes, calls to an ingroup can be immediately sent to another ingroup based on call time (outside call time = send call to another location, one of which is another ingroup).

5) However: If you are trying to split calls between multiple remote call centers in some fashion, it is usually done directly in the campaign via survey and remote agents with a proportional number of lines to the calls you want them to get.