After Hour Settings

[richardroi]

Support,

Kindly help me out setting call menu.
Call time will be 10am to 7pm eastern time.

How can i set the Ivr to play the "closed recording" after the call time frame?
My settings now is it always plays the main greeting and when you press options that is the only time that I can set the "closed recordings" to play if it is outside the call time frame.

What I want is to play the "closed recording" if it is outside the call time when the caller dial the DID, and play the greetings recording if it is inside the call time frame.

Thank you.
Hope I make sense.

[Framercy]

Hello,

you can simply route your did to an in-group first where you are able to handle after hour actions- and from there you can trigger your call menue/s

Best regards
Fram

[richardroi]

I think I'm halfway there but can you elaborate more about the in-group settings?
Thanks.

[Framercy]

Take closer look at "After Hours Action" and "No Agent No Queue Action" inside the in-group options...

From there you can (depending on call time) chose what to do next: For example play a custom message or route the call to different call menus...


Hope that helps...

Best regards
Fram

[richardroi]

Ok...now here is the thing, when we are open how can i route it to call menu where the caller have to choose options?
Sorry I'm just a newbie. Now my setting is playing the recording how i want it, but the problem is when the caller called inside the call time frame and have to choose an option, we have two options 1 and 2, when I tried it the recordings continued playing, it means it is just the recording it is not routing to my call menu.

[Framercy]

- Simply write two call menus.
- One for working hours and one for after hours.
- Set No Agents No Queueing: Y
- Trigger the working hours menu with the Agent No Queue Action and trigger the working hours menu with the After Hours Action.
- add no agents to this in-group so that the Agent No Queue Action is fired every time a call comes in within working hours.


Further I can offer to set it up for you in a paid support way....

Best regards
Fram

[richardroi]

Got it working!
Thank you so much!

[Framercy]

Hey cool..

Best regards Fram

[Framercy]

The other option you might have a look at is the timecheck option within your call menu.

It makes nothing other then the after hours check in inbound groups - I'm more used to inbound-groups than to call menus - so the in-group way came in my mind first...

That's the nice thing on Vicidial: It behaves like a swiss army knife in things of callrouting. Very flexible and universal usable.

Maybe you want to check it out witch way fits better to your needs....


Best regards
Fram