Ability to play recorded messages during call

[EmptyEternity]

I am new to this forum. I wanted to know if Vicidial has the ability to play recorded messages during calling campaigns so that a perfect pitch or retort to an objection could be played while on the phone with the prospect?

Any guidance would be great!
Thank you,

[williamconley]

Funny, I had a client ask that same question earlier today. Nope, not out of the box, that would have to be customized. Something along the lines of uploading recordings with AGENT_CAMPAIGN_name, then have a web in an iFrame that checks agent and campaign and lists the recordings by name and initiates a new agent.api that sends that audio stream into the meetme room of the agent.

[EmptyEternity]

I was looking on odesk and found a programmer that could create a dialer from vicidial that does this for $500, let me know what you think about that. That includes installation to a server.
Appreciating the input,

[mflorell]

We've had clients that used the D1 Dial and D2 Dial functions to do this. We have also had clients that created IFRAME script tab pages that did this as well.

[williamconley]

My quote for the client was under $500 for the prototype. Designed as an iFrame ... and if it works, we could see if it could be included in the /agc/ folder for everyone to use (with specific naming convention instructions ...). Using primarily the naming convention from above and the agent.api (which would have a new entry to play a recording in the agent session).