Multi Server- 2DBRelication M/S(HA,HearBeat/MON),Web(Proxmox_VMs-LoadBalance),3-telephony
ASterisk 1.4.27-vici
Dahdi-current
2.4 svntrunk
Ubuntu server 10.04 LTS
Scracth Install
VERSION: 2.6
© 2012 ViciDial Group
Hi guys when we do blended Call Campaign is there any chance we can differentiate the Incoming call with outbound call, so agents would not be confuse which is which.Any idea guys.thanks
Ruben
Inbound/Outbound Identification
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Inbound/Outbound Identification
by ruben23 » Sun Feb 10, 2013 7:39 pm
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
- ruben23
- Posts: 1161
- Joined: Thu Jul 31, 2008 10:35 am
- Location: Davao City, Philippines
Re: Inbound/Outbound Identification
by williamconley » Sun Feb 10, 2013 8:11 pm
1) Script can be different in list/campaign/ingroup
2) Ingroup will have color-coded notice at top of agent screen when call arrives. try red if they are not noticing now! LOL
2) Ingroup will have color-coded notice at top of agent screen when call arrives. try red if they are not noticing now! LOL
Vicidial Installation and Repair, plus Hosting and Colocation
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http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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