Changed Local Channel Resolution status to LRERR

[lark]

Hi Good Day

I just noticed the Status LRERR I tried asking our friendly IT Google and i found only this post

http://www.ohloh.net/p/vicidial/commits/212961545
http://www.ohloh[dot]net/p/vicidial/commits/212961545


Can anyone share more information and knowledge about this Status (LRERR)
so i can understand and if ever the operations asking me about it i can explain it to them Thanks Much!!

[williamconley]

Not only did you purchase the manual, you listed it in your specs. Never thought of that. LOL Very cool. However: You neglected to state how your system was installed (installer .iso name and/or link to install instructions).

Now back to our regularly scheduled programming ...

This error is logged as a result of the following conditions:
if ( ($channel =~ /Local/i) && ($AST_ver !~ /^1\.0\.8|^1\.0\.9/) )
if ($priority > 3)

This is then executed:
$stmtA = "UPDATE vicidial_list set status='LRERR' where lead_id='$CIDlead_id' and status NOT IN($SCstatuses);";

And here is the "note" tossed in the agi log:
if ($AGILOG) {$agi_string = "LLLLLLLLL LOCAL CHANNEL PRIORITY 4 LOGGING: (this is usually caused by carrier issues) LRERR $priority";

Which all boils down to: Vicidial thinks the channel is not "viable" for communications (no sound, usually) and refuses to send it to an agent (which would waste the agent's time!).

See if your sip.conf has a setting for externip (if you have a private network address). There are other causes, related to ports being closed (10000-25000 UDP) from the carrier to the vicidial server, but this basically says your call did not work out!

[lark]

Cool Thanks Sir William now I think my Idea is Correct (I still wished to in depth learning to read that AGILOG )
Again THANKS MUCH!!

did i meet the requirments with my signature is there anything missing please advise so i can correct thanks!

[lark]

Another question sir my box is behind firewall so i have the local ip 192.something.something.something
which is correct to put in my externip in sip.conf is it the local IP 192.0.0.0 or the Public IP 202.0.0.0
base on my research i set it with my Public IP is that correct?

Thanks

[williamconley]

externip=202.x.x.x (the external ip address!)

you should consider also listing your Asterisk Version, as it can have impact on specific problems. Otherwise very well done.

Now be sure your network is secure (whitelist ip address access only, either in your firewall or in the Vicidial server itself). And BACK UP YOUR DATABASE!!! (Getting the DB off the server is a required piece of the backup, and consider how valuable that DB backup is if you never restore it anywhere ... ie: do you KNOW it will work when needed?)

[lark]

Sir Williamconley,


Done listing my Asterisk Version .. your advise has been noted long time ago as i read them with your other post
thanks (to you I learned alot and never feared Re-installation LOL) please don't stop sharing your knowledge again thanks much!

[williamconley]

In that case, isn't it about time you stuck around and helped a few newbies?

There are a lot of new users who have no idea how to perform basic tasks. Some get an .iso and don't even read the install PDF because they didn't know it existed.

And you'll be AMAZED at what you learn while helping.

[lark]

Sounds Cool Yes sure no prob ill try my best (should i set striker(nice blog) as an example (i help you for free just kidding LoL):) ) as i will also learn