INBOUND TRANSFER

[ruben23]

Version: 2.6b0.5
SVN Version: 0
DB Schema Version: 1339
DB Schema Update Date: 2013-02-05 18:49:17
Auto User-add Value: 101


Hi guys if i may ask, how do we setup like i have a DID number pass incoming call to INgroup if no agent is available or all are engage it will pass to an external DID number which is outside the system to a phone number.

[williamconley]

no agents no queuing. in the Ingroup.

[ruben23]

@ williamconley

What should be the setting here on no agents no queuing..? and where should i put the phone number should the call be transferred..? Thanks

[williamconley]

No Agents No Queueing - If this field is set to Y or NO_PAUSED then no calls will be put into the queue for this in-group if there are no agents logged in and the calls will go to the No Agent No Queue Action. The NO_PAUSED option will also not send the callers into the queue if there are only paused agents in the in-group. Default is N. In an AGENTDIRECT in-group, setting this to AGENTVMAIL will select the User voicemail ID to use. You can also put AGENTEXT in this field if it is set to EXTENSION and the system will look up the user custom five field and send the call to that dialplan number.

No Agent No Queue Action - If No Agent No Queue is enabled, then this field defines where the call will go if there are no agents in the In-Group. Default is MESSAGE, this plays the sound files in the Action Value field and then hangs up.

No Agent No Queue Action Value - This is the value for the Action above. Default is nbdy-avail-to-take-call|vm-goodbye.

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While I'd like to answer that question directly, it really depends on Your Usage. Which is why I post the contents of the (?) so you can decide for yourself.

[ruben23]

since ill be dialing outside line with phone extension, i guess ill be selecting this ------>AGENTEXT

but You can also put AGENTEXT in this field if it is set to EXTENSION and the system will look up the user custom five field and send the call to that dialplan number.

where should i can find this to setup the Phone Number..? where is the user custom five field.Thanks

[williamconley]

You don't need a custom five field unless you are sending the call to an agent. If you want it to go to an external phone, you put in the dialplan entry you would use to dial that number. Such as "913522690000" and leave the context default.

Try it out. Watch your Asterisk Command Line while it's happening.