Connect call to a local number

[kamirie]

Good Day,

I client gave as a US number to call and after the call goes through we have to enter a series of numbers like local number or like a session code to be directed to the correct conference line. But when we key-in the numbers the call gets disconnected at once ,Isn't it just like key-in choices on IVR's because when i try to call a IVR I can successfully key-in number choices what can cause this?. We just dial it directly from a SIP phone not from agent gui.

Thanks

[williamconley]

Agents are not expected to enter DTMF tones from their phones. There is a DTMF field on the agent screen for this purpose.

[kamirie]

546363# can I send a string like this in the dtmf , I'm trying to send this but always prompted an error

[kamirie]

546363# can I send a string like this in the dtmf , I'm trying to send this but always prompted an error

SOLVED - re tried another local number which is provided and is now working thanks