Confirmation Sound in Customer Ear

[dbosleyjr]

Hi,

I'm outsourcing my call center needs to Global Sky (which has the VICIdial service), but my customers for inbound calls to the call center are hearing a "confirmation sound" which should not be heard. The sound should be heard from the customer care agents only (if at all).

How do we remove this sound? You can test it using our local NY number: 1-315-217-4269.

eyebeam softphone is linked to vicidial, the web portal.

[williamconley]

1) Welcome to the Party!

2) Newbie suggestions! ...

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) I just got hold music. No "sound" ... However, I assume you are speaking of the "blip" that alerts the agent to the presence of a prospect ...? I believe later versions of Vicidial have this as an editable sound somewhere in system settings. But no method (of which I am aware, as yet) to only play it to the agent and not the prospect.

[DomeDan]

I haven't seen any system setting to disable the beep-sound (my admin build 130124-1721)
but you can simply just edit extensions.conf to remove it

add the q for quiet option for the Meetme functions

Code: Select all

- Meetme(${EXTEN},F)
+ Meetme(${EXTEN},Fq)

have you asked those "Global Sky" people to remove the beep?
what is this "Global Sky" anyway?
Vicidial is not mentioned even once on their website globalsky.com [modified web link to work - williamconley] [modified it back because the intentions was to not make it click-able - DomeDan]

[williamconley]

That site looks like it is advertising Services (ie: trying to sell themselves as a call center). So I'm not surprised they don't mention the software they use.

[rrb555]

i would like to remove beep also should i remove under this line?

from

Code: Select all

; VICIDIAL conferences
exten => _86000[5-9]X,1,Meetme,${EXTEN}|F
exten => _86000[5-9]X,n,Hangup
exten => _8600[1-2]XX,1,Meetme,${EXTEN}|F
exten => _8600[1-2]XX,n,Hangup


to

Code: Select all

; VICIDIAL conferences
exten => _86000[5-9]X,1,Meetme,${EXTEN}|Fq
exten => _86000[5-9]X,n,Hangup
exten => _8600[1-2]XX,1,Meetme,${EXTEN}|Fq
exten => _8600[1-2]XX,n,Hangup


[williamconley]

That's the idea. Try it and see if it works.

[rrb555]

no success. Is someone able to fully remove the beep sound? please point me to where i need to edit something thanks

[rrb555]

I was able to remove it but it seems like the notification "your the only person in this conference" when logging in to agent interface lost..

[DomeDan]

Then you need to keep fiddle with the options available: http://www.voip-info.org/wiki/view/Asterisk+cmd+MeetMe
or change the asterisk code and recompile

Good luck!