Call Time Question

[bc319]

Vicibox Redux 3.1.15 | Vicidial Version 2.6-380a | Build: 1201029-0109 | Single Server | X9SCL Micro ATX | Sangoma A102DE |Hi-Res Manager Manual

Example: Call time for a campaign is 0800-1500. All agents are on calls when another call enters the queue at 1455. If the agents all pause and log out, what happens to that call that came in before the call time cutoff? Does it continue to hold until the drop time, or does it drop immediately as the threshold hits?

[bc319]

FYI:
The call stays in the queue until the drop time.

[williamconley]

It will hold forever. Or until the "drop call seconds" in the Ingroup. Then the drop call action will kick in.