DIAL ALERT: Call Rejected: CONGESTION Cause: 16 - Normal ca

[lsimbulan24]

Hi I'm new to vicidial and I want to know what happen to my system
Still Running two days ago, Suddenly Stops Working
Can someone tell me what would be the problem?

[MainCarrier]
disallow=all
allow=g729
allow=gsm
allow=ulaw
type=friend
host=xxx.xx.xx.xxx
dtmfmode=rfc2833
context=trunkinbound
qualify=yes
insecure=very
nat=yes


DIALPLAN
exten => _97771NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _97771NXXNXXXXXX,2,Dial(SIP/${EXTEN:4}@MainCarrier,,Tor)
exten => _97771NXXNXXXXXX,3,Hangup


[Feb 22 18:02:58] == Manager 'sendcron' logged on from 127.0.0.1
[Feb 22 18:02:58] -- Executing [8600051@default:1] MeetMe("Local/8600051@default-db31,2", "8600051|F") in new stack
[Feb 22 18:02:58] > Channel Local/8600051@default-db31,1 was answered.
[Feb 22 18:02:58] -- Executing [917167544101@default:1] AGI("Local/8600051@default-db31,1", "agi://127.0.0.1:4577/call_log") in new stack
[Feb 22 18:02:58] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Feb 22 18:02:58] -- Executing [917167544101@default:2] Dial("Local/8600051@default-db31,1", "SIP/17167544101@APN||tTo") in new stack
[Feb 22 18:02:58] -- Called 17167544101@APN
[Feb 22 18:02:58] == Parsing '/etc/asterisk/manager.conf': [Feb 22 18:02:58] Found
[Feb 22 18:02:58] == Manager 'sendcron' logged on from 127.0.0.1
[Feb 22 18:02:58] -- Executing [58600051@default:1] MeetMe("Local/58600051@default-2c98,2", "8600051|Fmq") in new stack
[Feb 22 18:02:58] > Channel Local/58600051@default-2c98,1 was answered.
[Feb 22 18:02:58] -- Executing [8309@default:1] Answer("Local/58600051@default-2c98,1", "") in new stack
[Feb 22 18:02:58] -- Executing [8309@default:2] Monitor("Local/58600051@default-2c98,1", "wav|20130223-070257_7167544101") in new stack
[Feb 22 18:02:58] -- Executing [8309@default:3] Wait("Local/58600051@default -2c98,1", "3600") in new stack
[Feb 22 18:03:00] == Manager 'sendcron' logged off from 127.0.0.1
[Feb 22 18:03:00] == Manager 'sendcron' logged off from 127.0.0.1
[Feb 22 18:03:01] == Parsing '/etc/asterisk/manager.conf': [Feb 22 18:03:01] Found
[Feb 22 18:03:01] == Manager 'sendcron' logged on from 127.0.0.1
[Feb 22 18:03:01] == Parsing '/etc/asterisk/manager.conf': [Feb 22 18:03:01] Found
[Feb 22 18:03:01] == Manager 'sendcron' logged on from 127.0.0.1
[Feb 22 18:03:01] == Manager 'sendcron' logged off from 127.0.0.1
[Feb 22 18:03:02] == Manager 'sendcron' logged off from 127.0.0.1
[Feb 22 18:03:06] NOTICE[2804]: chan_sip.c:3245 auto_congest: Auto-congesting SIP/APN-00000035
[Feb 22 18:03:06] -- SIP/APN-00000035 is circuit-busy
[Feb 22 18:03:06] == Everyone is busy/congested at this time (1:0/1/0)
[Feb 22 18:03:06] -- Executing [917167544101@default:3] Hangup("Local/8600051@default-db31,1", "") in new stack
[Feb 22 18:03:06] == Spawn extension (default, 917167544101, 3) exited non-zero on 'Local/8600051@default-db31,1'
[Feb 22 18:03:06] -- Executing [h@default:1] DeadAGI("Local/8600051@default-db31,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI
-----NODEBUG-----16-----CONGESTION----------") in new stack
[Feb 22 18:03:06] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI
-----NODEBUG-----16-----CONGESTION---------- completed, returning 0
[Feb 22 18:03:06] == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-db31,2'
[Feb 22 18:03:06] -- Executing [h@default:1] DeadAGI("Local/8600051@default db31,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI
-----NODEBUG-----0-------- -------") in new stack
[Feb 22 18:03:06] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI
----NODEBUG-----0--------------- completed, returning 0
[Feb 22 18:03:06] == Parsing '/etc/asterisk/manager.conf': [Feb 22 18:03:06] Found
[Feb 22 18:03:06] == Manager 'sendcron' logged on from 127.0.0.1
[Feb 22 18:03:06] == Manager 'sendcron' logged off from 127.0.0.1
[Feb 22 18:03:11] == Parsing '/etc/asterisk/manager.conf': [Feb 22 18:03:11] Found
[Feb 22 18:03:11] == Manager 'sendcron' logged on from 127.0.0.1
[Feb 22 18:03:11] == Parsing '/etc/asterisk/manager.conf': [Feb 22 18:03:11] Found
[Feb 22 18:03:11] == Manager 'sendcron' logged on from 127.0.0.1
[Feb 22 18:03:11] == Spawn extension (default, 58600051, 1) exited non-zero on 'Local/58600051@default-2c98,2'
[Feb 22 18:03:11] -- Executing [h@default:1] DeadAGI("Local/58600051@default -2c98,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0------- --------") in new stack
[Feb 22 18:03:11] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI
-----NODEBUG-----0--------------- completed, returning 0
[Feb 22 18:03:11] == Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600051@default-2c98,1'
[Feb 22 18:03:11] -- Executing [h@default:1] DeadAGI("Local/58600051@default -2c98,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI
-----NODEBUG-----0---------------") in new stack
[Feb 22 18:03:11] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI
-----NODEBUG-----0--------------- completed, returning 0
[Feb 22 18:03:13] == Manager 'sendcron' logged off from 127.0.0.1
[Feb 22 18:03:13] == Manager 'sendcron' logged off from 127.0.0.1
[Feb 22 18:03:21] WARNING[2804]: chan_sip.c:2058 retrans_pkt: Maximum retries exceeded on transmission 1c51775e2bac69501fba583d6e61a89f@192.168.254.99
for seqno 102 (Critical Request) -- See doc/sip-retransmit.txt.

and when I tried to reload the asterisk:

[Feb 22 19:07:31] WARNING[2808]: chan_mgcp.c:4245 reload_config: Unable to get our IP address, MGCP disabled


| Goautodial 2.1 | ViciDial SVN Trunk VERSION: 2.4-325c BUILD: 110430-1924 |Asterisk 1.4.39.1-vici | Single Server |
| No Digium/Sangoma Hardware | No Extra Software After Installation | AMD-a6 @ 3.8 Ghz ea |

[williamconley]

Auto-congesting = your server is no longer capable of reaching the remote server (usually your SIP Provider) and that sip channel is now "disqualified". You can set "qualify=no" for the carrier, which will kill the auto-congestion. However, the deeper problem is that the server has lost contact. Either your provider has shut you off (refuses to respond) or your internet connection to the provider is no longer valid.

Unless you are using MGCP channels the reload of MGCP is not a concern, however if the system is no longer able to get your IP address, it may indicate that your local net is down, which could be a bad switch, router, or even a bad network card in the server.

[lsimbulan24]

What would be the best probable solution to this sir? Honestly I only get some points of what you have said because I just started learning vicidial recently.
Anyway thank you for the response sir.

[williamconley]

Sorry, the translation is: You likely have a networking problem. Your server is losing contact with your VOIP provider. That generally cannot be fixed in Vicidial or on the Vicidial server. It's a networking issue.

You can try to ping the provider during a trouble time, you can also try pinging some other "known good" sites (http://www.irs.gov? http://www.google.com?) NOW, and again when there is a problem. If you maintain ping ability with "other sites" but not your provider, they are cutting you off.

Code: Select all

ping http://www.irs.gov -c 2

The "-c 2" limits to two pings. Otherwise the server will ping forever (which is frowned upon ... greatly).

[lsimbulan24]

Aynway Thank you Sir William great help figure it out that our IP address isn't reflected in the system of our VOIP provider.

[lsimbulan24]

DIAL ALERT:
Call Rejected: CONGESTION
Cause: 34 - No circuit/channel available.

Suddenly it became this here is my CLI output sir:

[MainCarrier]
disallow=all
allow=g729
allow=gsm
allow=ulaw
type=friend
host=xxx.xx.xx.xxx
dtmfmode=rfc2833
context=trunkinbound
qualify=yes
insecure=very
nat=yes

exten => _9.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9.,2,Dial(SIP/${EXTEN:1}@APN,,tTo)
exten => _9.,3,Hangup

[Feb 24 04:18:49] == Manager 'sendcron' logged on from 127.0.0.1
[Feb 24 04:18:49] -- Executing [8600051@default:1] MeetMe("Local/8600051@default-4d57,2", "8600051|F") in new stack
[Feb 24 04:18:49] > Channel Local/8600051@default-4d57,1 was answered.
[Feb 24 04:18:49] -- Executing [917167544101@default:1] AGI("Local/8600051@default-4d57,1", "agi://127.0.0.1:4577/call_log") in new stack
[Feb 24 04:18:49] -- AGI Script agi://127.0.0.1:4577/call_log completed, ret urning 0
[Feb 24 04:18:49] -- Executing [917167544101@default:2] Dial("Local/8600051@default-4d57,1", "SIP/17167544101@APN||tTo") in new stack
[Feb 24 04:18:49] -- Called 17167544101@APN
[Feb 24 04:18:50] -- Got SIP response 503 "No Circuit Available" back from 208.74.75.250
[Feb 24 04:18:50] -- SIP/APN-00000004 is circuit-busy
[Feb 24 04:18:50] == Everyone is busy/congested at this time (1:0/1/0)
[Feb 24 04:18:50] -- Executing [917167544101@default:3] Hangup("Local/8600051@default-4d57,1", "") in new stack
[Feb 24 04:18:50] == Spawn extension (default, 917167544101, 3) exited non-zero on 'Local/8600051@default-4d57,1'
[Feb 24 04:18:50] -- Executing [h@default:1] DeadAGI("Local/8600051@default-4d57,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI
-----NODEBUG-----34-----CONGESTION----------") in new stack
[Feb 24 04:18:50] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI
-----NODEBUG-----34-----CONGESTION---------- completed, returning 0
[Feb 24 04:18:50] == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-4d57,2'
[Feb 24 04:18:50] -- Executing [h@default:1] DeadAGI("Local/8600051@default-4d57,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI
-----NODEBUG-----0---------------") in new stack
[Feb 24 04:18:50] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI
-----NODEBUG-----0--------------- completed, returning 0
[Feb 24 04:18:50] == Parsing '/etc/asterisk/manager.conf': [Feb 24 04:18:50] Found
[Feb 24 04:18:50] == Manager 'sendcron' logged on from 127.0.0.1
[Feb 24 04:18:50] -- Executing [58600051@default:1] MeetMe("Local/58600051@default-b8f4,2", "8600051|Fmq") in new stack
[Feb 24 04:18:50] > Channel Local/58600051@default-b8f4,1 was answered.
[Feb 24 04:18:50] -- Executing [8309@default:1] Answer("Local/58600051@default-b8f4,1", "") in new stack
[Feb 24 04:18:50] -- Executing [8309@default:2] Monitor("Local/58600051@default-b8f4,1", "wav|20130224-171849_7167544101") in new stack
[Feb 24 04:18:50] -- Executing [8309@default:3] Wait("Local/58600051@default-b8f4,1", "3600") in new stack

| Goautodial 2.1 | ViciDial SVN Trunk VERSION: 2.4-325c BUILD: 110430-1924 |Asterisk 1.4.39.1-vici | Single Server |
| No Digium/Sangoma Hardware | No Extra Software After Installation | AMD-a6 @ 3.8 Ghz ea |

[williamconley]

Cool. Networking problem resolved, now they are merely rejecting your call. LOL

Try sip debug and you may get a more detailed description, but basically they refused to complete the call. It may be because the number is not valid/disconnected or because you have no money on the account or even because they will not allow you to use dial code 1 in front of the number. There is no "standard" for SIP Providers, so you cannot tll from this side unless they are more specific in the SIP handshake. Otherwise, you'll have to get together with the provider. You could also show us what they suggest you use for your sip.conf and extensions.conf entries (often there is a hint in their specs as to the proper format and schema).