Welcome to the Party Geraldo!
First the Newbie Suggestions:
when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.
this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)
You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.
If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.
Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600
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Next the best advice I can give you is to follow the Installation manual from whichever system you used to install (generally these are PDF or in a wiki on the download site) to complete the basic installation. Then you will use the Vicidial Manager's Manual to CONFIGURE the box and set it up for use. The Manager's Manual has many tutorials and setup instructions in it. The best way to use it is to start at page one and DO NOT SKIP ANYTHING. This tends to result in a functional system, but if it does not, you can bring your first "bump" here to us along with your Manual version, Page, and line number ... and a description of the problem (along with Verbatim error results, preferably copy/pasted). This will make it possible for someone here to walk you through the fix and get you going.