Vici programming

[B.lee2]

Hey there,

There's a couple of things I want to do with vici.

I can't request the feature because I have no money, but since I'm young, by definition I have a lot of free time on my hand so I'm thinking about tinkering with vici. I suck at PHP but I took two programming classes in uni, so I should be OK.

These are the things I'd like to do:

Medium terms:
-Change color box for call backs depending on the call back dispos (yellow is ugly, and I have a different script I use for each level of interest)
-hangup calls and select dispo
-send email if "email" is selected in dispo

[williamconley]

-Change color box for call backs depending on the call back dispos (yellow is ugly, and I have a different script I use for each level of interest)

Shouldn't be too hard. But will be "intricate". Be sure you develop against the latest code and provide DIFFs if you want your contribution to have a shot at inclusion! (Try to use the same methods and formats as are already in use in the files!)

-hangup calls and select dispo

Um .. this is already implemented for logged in agents and remote agents and api access and there's even a "disable dispo" function to allow for "auto-dispositioning" for those too lazy to push the button.

-send email if "email" is selected in dispo

Many posts for this, generally just uses a "dispo url". In fact we have many clients with this functionality and our version of it is "evolving" quite well. Getting to the point that you could actually generate html online somewhere with {first_name} where you want the fields to be swapped and have the system grab it from online, replace parameters and ship the email. And very soon all of this will be controllable entirely from within the dispoURL field so there would be NO coding necessary in Vicidial to make it happen ... except the addition of our script (which we'll submit for inclusion when it's been paid for completely!).

[B.lee2]

Um .. this is already implemented for logged in agents and remote agents and api access and there's even a "disable dispo" function to allow for "auto-dispositioning" for those too lazy to push the button.

Thanks for the answers ,

but fyi I'm not lazy, one time is funny but you know the joke gets old because people here don't actually know what I do in life.

[williamconley]

I didn't say YOU were lazy, I said those who use the "disable dispo" button for "auto-dispositioning" are too lazy to push the button. And FYI: In the end this will be your agents, since you are the tech guy. I know you've likely had a long day/week/month trying to beat Vicidial into submission, but please don't push that off on me. I'm here giving free advice and having fun. If you're not having fun ... well, I can't fix that. Fun is like boredom: It's a CHOICE not a CONDITION. peace.

[B.lee2]

You know what Bill ...

I apologize for being rude,. You're right. That was completely unwarranted.

I really appreciate the advice because I know you could be doing something else other then helping newbies

thanks for the wake up call..., If I just get randomly rude with people, then it's a sign I need to stop ,breathe and smell the roses. You're spot on in saying it's work related, I've just had a rotten week but that's no excuse.

Again, apologies and thanks for the tech and life advice....
I'm just going to take a break from work and come back on the forum as the ever-happy techie next week. Hope you have a great weekend

Hakuna matata

[williamconley]

Besides: Lazy isn't an insult for a techie. It's WHY we're techies. Any techie will spend 3.5 weeks configuring a server to perform a task that will save 5 minutes.

And when asked why we say "Because it will save 5 minutes out of every hour for each employee on staff ... which pays my freakin' salary, but for some reason I STILL won't get a raise!" (But we love our lazy jobs, LOL).

[B.lee2]

Besides: Lazy isn't an insult for a techie. It's WHY we're techies. Any techie will spend 3.5 weeks configuring a server to perform a task that will save 5 minutes.

And when asked why we say "Because it will save 5 minutes out of every hour for each employee on staff ... which pays my freakin' salary, but for some reason I STILL won't get a raise!" (But we love our lazy jobs, LOL).

lol so true. Anything to avoid having to do repetitive and manual things

[gardo]

Hmm.. now I remember someone here from the forum who abhors automation and loves manual repetitive tasks. Always saying no to automatic installations and yes to manual stuff. Hahaha! Anyone else remember him?

[williamconley]

I do in fact. But I think he was an Avaya guy. Crazy by definition.