hide customer telephone no. in agent interface from vicidial

[subrata.sarkar]

Can anyone tell me that how I can hide customer telephone no. in agent interface from vicidial.php.

My vicdial VERSION: 2.0.5-174 and BUILD: 90522-0506 .

I am new to this forum as well as in vicidial Admin. Thanks for your reply.

[williamconley]

please also post your installation method with version.

i am not aware of a method of hiding the customer's phone number from the agent. you can lock it so it cannot be modified, but I've never heard the request to hide the phone number.

on the other hand, later versions do have the ability to hide just about any field (and change the labels of any field) in the system settings and in the agent screen settings. but you are using a Very Old version of Vicidial. later versions actually have the ability to create "screen sets" so you can relabel and/or hide fields on the agent interface differently for each campaign.

i'd suggest you install the latest version of Vicidial from Vicibox.com in a Virtual Machine and experiment. you could also download the latest version of the Manager's manual for instructions.

[mflorell]

If you upgrade to a more recent version you can use the campaign setting to hide the customer phone number in the agent interface.

[subrata.sarkar]

Thanks!

Can you please suggest what version should i install and what is the latest version of vicidial available?

[williamconley]

You should upgrade to the latest SVN with the help of the How To: SVN document in the "Vicidial Wiki" at the top of this page.

Or just reinstall with the .iso image from Vicibox.org (for a nice clean install ...). If you build a new one, then export your data and import it into the new one ... you will experience NO downtime and no risk (ie: you can always just go back to using the old one any time you like!).

If you upgrade your existing server, you can get the new code via SVN and read the included UPGRADE document before any changes are made to your system. Once you begin the upgrade, however, your system will be down until you complete it. We've never had a failed upgrade ... but since that is nowhere near a guarantee, I highly advise you to get a good backup and verify that the database will load on a 2nd server to be sure your data is safely stored off the system before you begin the upgrade. If you do not load the DB onto another mysql instance ... you'll not be guaranteed to have your data safe. Not a good feeling.