GoAutoDial CE v3 Preview

[amkoldn]

Hi All,

Would you be able to predict when is the version 3 of GoAutodial going to be available for download.
Thanks in advance for your response.

Amkoldn

[brett05]

not now need justgoautodial make more money
lol

[salehm]

Hi Gardo,

Any update for the version 3 of GoAutodial.
Thank you and your team for your great work.

Best Regards,
Saleh

[gardo]

We're working round the clock. It's hard coding. The delay is worth the wait guys.

[amkoldn]

Many thanks for your response wish you all the best.

[gers55]

Hi Gardo

I had a brief test of just go cloud pending your new release and would like to offer some issues and feature ideas for you guys while you are hard at work developing.

On the admin ui

Issues with created lists disapearing then unable to add new list as
system auto generates list id but there is a duplicate in the system which is one of the lists that has disapeared.

Error Number: 1062

Duplicate entry '7411000001' for key 1

INSERT INTO vicidial_lists (list_id,list_name,campaign_id,active,list_description,list_changedate) values('007411000001','0074138611 ListID 1000001','00741_0100741_02-','Y','Auto-Generated ListID - 2-25-2013','2013-02-24 19:42:02');

Same thing happening on campaign creation

Error Number: 1062

Duplicate entry '00741_01' for key 1

INSERT INTO vicidial_campaigns (campaign_id,campaign_name,campaign_description,active,dial_method, dial_status_a,dial_statuses,lead_order,park_ext,park_file_name,
web_form_address,allow_closers,hopper_level,auto_dial_level, available_only_ratio_tally,next_agent_call,local_call_time,voicemail_ext, campaign_script,get_call_launch,campaign_changedate,campaign_stats_refresh,
list_order_mix,web_form_address_two,start_call_url,dispo_call_url, dial_prefix,dial_timeout,campaign_vdad_exten,campaign_recording, campaign_rec_filename,manual_dial_list_id,scheduled_callbacks, scheduled_callbacks_alert,
no_hopper_leads_logins,per_call_notes, agent_lead_search,survey_xfer_exten,survey_third_exten,survey_fourth_exten) VALUES('00741_01',
'Survey Campaign 01 (PRESS1)','','Y','RATIO','NEW', ' N NA A AA DROP B NEW -','DOWN','','','','Y','2000','1.0', 'Y','random','9am-9pm','','','','2013-02-24 19:40:54','Y','DISABLED','','','', '0074138611','30','8366','NEVER',
'FULLDATE_CUSTPHONE_CAMPAIGN_AGENT','007411000001', 'Y','BLINK_RED','Y','ENABLED','ENABLED','00741386118300', '00741386118300','00741386118300')

Also noticed that i can no longer add an iframe as they are not displayed in the script.This was useful for crm webforms.

Unable to select a campaign when running reports,therefore no report. I changed campaign name i dont know if this would affect things.


Agent UI

The ability to still be able to select the script tab after a call has been hung up and dispositioned is no longer an option. This is something used reguarly
by our agents as they can still see the customers details populated in the script tab .Our agents on a call that is a sale will hang up ,disposition sale and
pause dialing.They can then still view the customers address details by clicking the script tab. This cuts down on the time we find agents in dead calls.

It would also be great if there was a widget to adjust the size of the script frame enabling agents to resize the script frame to the full screen if so desired. One of the biggest complaints is always the script frame is not large enough.

Another feature i think would be great is if a warning message pops up if an agent does not disposition within a preset time ie 10 seconds. The message
would say something like . Please ensure you disposition in a timely manor. You have dispositioned 2 times late today and this will be logged in your daily report.

The option for a manager monitoring calls to type coaching tips that the agent would see on screen would also be cool.

Thanks for all the hard work guys!

[gardo]

Thank you for the feedback. We'll try to recreate the list ID and campaign ID issues you encountered. They are all auto-generated in our JustGoCloud platform. However, with the upcoming CE 3.0 it's all manual configuration. So this "bug" is not present in the CE version.

Resizing the script page/form is definitely a good idea. We'll try to have that available both on our cloud and CE 3.0.

There is already a Vicidial feature called "Wrap Up Seconds and Wrap Up Message" that is similar to what you're looking for. It's under Campaign Settings.

[gardo]

Can you post the steps you did? We'll try to recreate this and see if it's a system bug.

Technical support is actually available at no extra cost with our JustGoCloud platform. Just click the "help" tab or login to your account and click the "Support" button on the left menu.

Hi Gardo

I had a brief test of just go cloud pending your new release and would like to offer some issues and feature ideas for you guys while you are hard at work developing.

On the admin ui

Issues with created lists disapearing then unable to add new list as
system auto generates list id but there is a duplicate in the system which is one of the lists that has disapeared.

Error Number: 1062

Duplicate entry '7411000001' for key 1

INSERT INTO vicidial_lists (list_id,list_name,campaign_id,active,list_description,list_changedate) values('007411000001','0074138611 ListID 1000001','00741_0100741_02-','Y','Auto-Generated ListID - 2-25-2013','2013-02-24 19:42:02');

Same thing happening on campaign creation

Error Number: 1062

Duplicate entry '00741_01' for key 1

INSERT INTO vicidial_campaigns (campaign_id,campaign_name,campaign_description,active,dial_method, dial_status_a,dial_statuses,lead_order,park_ext,park_file_name,
web_form_address,allow_closers,hopper_level,auto_dial_level, available_only_ratio_tally,next_agent_call,local_call_time,voicemail_ext, campaign_script,get_call_launch,campaign_changedate,campaign_stats_refresh,
list_order_mix,web_form_address_two,start_call_url,dispo_call_url, dial_prefix,dial_timeout,campaign_vdad_exten,campaign_recording, campaign_rec_filename,manual_dial_list_id,scheduled_callbacks, scheduled_callbacks_alert,
no_hopper_leads_logins,per_call_notes, agent_lead_search,survey_xfer_exten,survey_third_exten,survey_fourth_exten) VALUES('00741_01',
'Survey Campaign 01 (PRESS1)','','Y','RATIO','NEW', ' N NA A AA DROP B NEW -','DOWN','','','','Y','2000','1.0', 'Y','random','9am-9pm','','','','2013-02-24 19:40:54','Y','DISABLED','','','', '0074138611','30','8366','NEVER',
'FULLDATE_CUSTPHONE_CAMPAIGN_AGENT','007411000001', 'Y','BLINK_RED','Y','ENABLED','ENABLED','00741386118300', '00741386118300','00741386118300')

Also noticed that i can no longer add an iframe as they are not displayed in the script.This was useful for crm webforms.

Unable to select a campaign when running reports,therefore no report. I changed campaign name i dont know if this would affect things.

[fractional_peace]

I feel pretty stupid. Why? Because I put off supporting Vici-based alternatives to the GoAutoDial Platform. It seems to have become a fully paid product, with the 3.0 version being locked away. The Enterprise Version may be worth buying, as many open projects have paid version. This is different. The administrators of the project are simply running roughshod within the community trust.

It was clear a long time ago that something was going on when no emails were returned and the so-called community page became more of a joke. Broken services & pages, a lack of detail, no communication... Within several Open Source Projects, I've funded developers, I've paid for training/conferences, bought books, and I've built value among my clients with the products. I've also REQUIRED these efforts be furthered.

I've been following the SVN and the 64-bit project. Want a lesson in futility, try contributing to that mess. A few updates have even caused problems, without being properly vetted and challenged. Not that the endgame is garbage, it's the path of non-affiliation being taken. So we have a release date of December 2012, which became February 2013. Then it became a min $200 per seat product. Again, it's fine to offer exclusive products - but the build up to GoAutoDial 3.0 started last winter, with a deadline of late spring.

If Gardo and the team were serious about community driven projects, developers would have consistent access and a working set of project management tools. So here's the score, if I'm going to compare a $4,000-20,000 license with some of the commercial offerings, the GoAutoDial product is not worth it - especially considering the track record of the group running it. The long-term success of Vicidial as a whole is compromised as a result.

Maybe I just don't get it, but when you rely on code from around the globe to make this product a reality, you owe it to everyone to make this production transparent and accessible. If I could look at clients and tell them this product is motivated, they'd fund it. I'd honestly love to contribute further, but the so-called GoAutoDial community seems broken!

Vici on the other hand is still alive & well from the perspective of anyone on the outside.

A core group are certainly busting their butts to make GoAutoDial work, but I risk quite a lot by pointing to the current results, then asking a client to buy in. Every one of my clients has viewed the current offering and turned it down, citing among other things: major errors, weaker controls, no verifiable capacity limits, UNRESPONSIVE SUPPORT, simplified actions that should remain complex, and they just don't trust the company to deliver in the event of a disaster. The blogged design-style is a real winner, too.

Where is GoAutoDial going - outside the buzzwords and blog speak?

Discuss...

[williamconley]

The long-term success of Vicidial as a whole is compromised as a result.

I disagree. The goautodial community is a subset of the Vicidial community who should be aware that they have joined a splinter faction with a debatable reason for existence. goautodial is excellent for those who require CentOS. It is also adequate for those who insist on that slightly prettier agent screen. Oh: And it is a "lifeline" for those who believe they have a limited learning capacity (ie: GoAuto ... works! I don't want to go anywhere else!).

Otherwise ... there is no reason to use goauto. It is not a requirement by any stretch of the imagination. It does not run in "the cloud" or in a Virtual server (it is merely colocated). If you were "sold" on this product, I would have to ask ... why? Aside from the fact that Gardo offers "per seat pricing"? Of course, many other facilities offer per-seat-pricing for Vicidial installations, Gardo is merely one of many. And he does seem to do it better than some of the others.

Although apparently sometimes his system becomes overloaded and the reliability of the system becomes questionable ... based on what I've read here from time to time, most of the time there is no word on reliability or quality. From this I deduce that either he has no customers during those times (not likely, the project is too old and mature and active ...) or most of the time his quality is acceptable and things are just running smoothly.

But he has always been slow to complete, a few months behind, due (very likely at least) to the fact that this is a commercial product being built on an open source base and he's just one guy. And when he's making money, he's busy and unavailable to the "non-money-making" side of the project. Which (in case you haven't heard) is fully normal for an open-source project. Not to mention: It's free as in speech, not as in Beer. He is within his rights to sell any or all modifications to this open source project as he sees fit as long as mods are also open source. Especially since when he is DONE, he will release the final product as GPL (according to track record).

Of course, any OS-based "freshly written code" is not a modification of Vicidial and could theoretically be withheld from the open source community, but to date he has left everything GPL. He's just not very fast about finalizing and releasing. And that would likely be attributed to the fact that he does not have a large team linked via an SVN service as The Vicidial Group does. So he must Finish his code before releasing his .iso image. Then allow the community to debug. Then release a fix version (ie: X.1).

Just my opinion, but honestly if you are using his product instead of Vicibox (or pure Vicidial on your own OS base), you "get what you pay for". Consider putting your funding towards the base project for any additions you would like to see. Or sponsor an open version on CentOS with those revisions.

FYI: We have an Ubuntu Ready version named GnuDial ready to Alpha. But the model is not aimed at "cloud" and we have not modified the base vici code in any way. Especially not a way that uses .cs and hides URL links accidentally. Hopefully he'll fix that in the next release. LOL

[gardo]

@fractional_peace: I think you have the open source project at http://goautodial.org confused with our commercial services. The enterprise version that we are offering is based on setting up a redundant and stable GoAutoDial/Vicidial based system that is using GoAutoDial 64bit as base system. This is a paid service/product that clients go for if they want a stable and redundant GoAutoDial system for their call centers.

Our open source project at http://goautodial.org is alive and well. We've just finished the base ISO for version 3.0. It'll be coming out in both 32-bit and 64-bit versions. The delay in the release schedule is really unavoidable. Even major Linux distributions have delays every now and then. Re-writing parts of the Vicidial admin GUI to PHP Code Igniter framework is serious development work. Not to mention creating new features that will make version 3.0 more user friendly and easier to use (try using our cloud platform http://justgocloud.com - signup is free so you get to play around with it - so you'll have an idea on what we're working on in releasing to the community)

I've been following the SVN and the 64-bit project. Want a lesson in futility, try contributing to that mess. A few updates have even caused problems, without being properly vetted and challenged. Not that the endgame is garbage, it's the path of non-affiliation being taken. So we have a release date of December 2012, which became February 2013. Then it became a min $200 per seat product. Again, it's fine to offer exclusive products - but the build up to GoAutoDial 3.0 started last winter, with a deadline of late spring.

You might be referring to the Vicidial SVN versions since we don't have any SVN releases. Err... looks like you really had the open source project confused with our commercial services.

@williamconley: I'm not a one-man team. Hehehe! GoAutoDial Inc. (the commercial company - which I'm the CEO) has around 16 full-time employees. We have 3 senior developers +1 junior developer + me hacking away everyday Mondays thru Fridays to complete version 3.0. of the open source GoAutoDial platform. We have support engineers who provide paid support services to clients up to 24/7. They are also testing the "development" system regularly.

Part of the reason why the release schedule is being delayed (aside from the previous Christmas holiday) is that we have to prioritize commercial clients requests (enterprise, cloud and VoIP services). This includes bug fixes, customizations, support requests and etc. These "paying" clients directly fund the development of our open source project. For the past few weeks now I have focused my attention and energy in completing the open source GoAutoDial version 3.0 project.

Our GoAutoDial cloud platform http://justgocloud.com fully runs in the cloud. It's not "colocated" where it runs on dedicated hardware alone. It's a fully virtualized environment that is highly scalable. It's based on VMware, OpenVZ and KVM. That's three solid industry standards virtualization platforms.

[Acidshock]

I would murder to get that interface, code igniter, and the other options into the main branch of vici.....murder....

[gardo]

We're almost there. We've finished the base ISO for both 32-bit and 64-bit. We're now porting the agent UI (go-agent) to Vicidial 2.4 RC2. The go-admin (admin GUI) UI is almost done too. We are now using Vicidial 2.4 RC2. Upgrading to SVN versions or the 2.4 stable version (once it's out) will be easier.

[amkoldn]

Is webphone going to be integrated in version 3.0

[gardo]

Nope. Maybe in future versions. For now the focus is on the Admin GUI (written in Code Igniter).

[amkoldn]

Thanks for the update

[brett05]

gardo why you don't begin with the agi admin you have done the time you finish the cd disto ?
try to upload it first then take alll your time to finish the cd

[williamconley]

especially since if it is part of vicidial, you should be releasing the code to anyone on your system anyway... GPL, right?

[brett05]

right williamconley

[williamconley]

of course, brett, if you sign up for his services ... you can immediately request the code ...

[gardo]

Actually, the base ISO for the CD/DVD is done. It's the admin GUI we are trying to finish. We don't want to release a half-baked product do we?

You can check the progress here: http://goautodial.org/projects/goautodialce/roadmap for version 3.0.

[brett05]

of course, brett, if you sign up for his services ... you can immediately request the code ...

ok i will do this one

[williamconley]

because regardless of ".iso readiness" if the admin.php is done for his pay-site, he's required to release it to those who have use of it. and he's very clear about his GPL licensing.

[amkoldn]

Hi Gardo,

Is it possible to use this type of login screen for my current Goautodial 2.1 installation
https://69.160.40.159/go_ce/agent/agent.php
where I need to put only
Username:
Password:
Campaign:

Or do I need to wait for 3.0 release.

BTW thanks for the great job you are doing!

Regards,
Amko

[mflorell]

That's been a vicidial feature from before there was a goautodial, you just set the options.php in the agc directory to $user_login_first = 1;

[amkoldn]

Thank you Matt

[hecim]

Is version 3.0 going to be multi tenant?

[williamconley]

Based on Gardo's description of his latest version, that same technique could have been used to make 2.0 multi-tenant. But the "single-install" multi-tenant is not quite done yet and is dependent upon The Vicidial Group making the base code multi-tenant. It's getting closer, but it ain't there yet.

So the solution is to "multi-install" across several platforms and hardware to segregate the packages accordingly. Things such as a sep VMware for each "admin interface" for instance would completely segregate the admin functions while allowing the use of a central database server (with a sep db for each company). But these are not new concepts at all. Gardo, however, seems to be taking it all the way to full release with the multi-install approach and leaving it GPL which is admirable. Unless, of course, he considers his installer proprietary, but he's never mentioned anything other than GPL so far. We'll see.

[gardo]

This agent login is actually simplified. It doesn't ask for the phone credentials anymore. This is done by matching phones to users in the admin settings. Agent001 to phone001 and etc.

Hi Gardo,

Is it possible to use this type of login screen for my current Goautodial 2.1 installation
https://69.160.40.159/go_ce/agent/agent.php
where I need to put only
Username:
Password:
Campaign:

Or do I need to wait for 3.0 release.

BTW thanks for the great job you are doing!

Regards,
Amko

[williamconley]

This agent login is actually simplified. It doesn't ask for the phone credentials anymore. This is done by matching phones to users in the admin settings. Agent001 to phone001 and etc.

Hi Gardo,

Is it possible to use this type of login screen for my current Goautodial 2.1 installation
https://69.160.40.159/go_ce/agent/agent.php
where I need to put only
Username:
Password:
Campaign:

Or do I need to wait for 3.0 release.

BTW thanks for the great job you are doing!

Regards,
Amko

same thing could be accomplished with setting the preference in options.php ...

[amkoldn]

The release of GoAutoDial CE v3 is like the release of iPhone 5

[Nefariousparity]

Keep rocking Gardo! We eagerly await the new release!

[gardo]

Thank you guys for the support. We are currently uploading GoAutoDial CE v3 RC 1 (release candidate 1) to our FTP servers.

[Nefariousparity]

AHHHHHH awesome!!!! Some my question is, will building a cluster be the same?

[gardo]

It is the same. However, we haven't fully tested the code yet for multi-server. So you might encounter bugs in the UI.

Release candidate 1 is out: http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=7&t=27943.