All installation and configuration problems and questions
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by haz » Mon Apr 01, 2013 7:55 am
Hello everybody
I have a general question. Is it possible to record calls made directly using a softphone connected to Vicidial server as a phone?
I am already using recordings to record calls made by Vicidial system, what i am asking about is to record calls made by agents directly from the softphone (XLITE).
If yes, please explian how?
Regards
HAZ
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haz
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by omarrodriguezt » Mon Apr 01, 2013 9:46 am
Yes, you can do it if you alter the asterisk conf files and activate the recording for this extension.
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omarrodriguezt
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by williamconley » Mon Apr 01, 2013 2:57 pm
there is a method to record calls made by phones by altering the context that they dial through. i believe it is defaultlog instead of default. this adds a record line. i think it's covered in the manual, but it was also posted on the forum not that long ago.
http://www.vicidial.org/VICIDIALforum/v ... 769#p87769
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