Multiple DIDs for one agent

[batanglanot]

Hi,

I just want to know if it is possible to setup more than 1 inbound DID for a single agent.
To be more elaborate here's how I imagine that this should work:
For example there are 2 DIDs and calls are forwarded to DID1 and DID2 from Source1 and Source2 respectively
and all the calls regardless of which DID it is from will go to one agent only. It is also like saying that you have 2 DIDs for one campaign.

I appreciate any feedback.

Thanks.

[boybawang]

you can create an in group and have one agent login, then you point your DID's to the in group you created

[williamconley]

Hi,

I just want to know if it is possible to setup more than 1 inbound DID for a single agent.
To be more elaborate here's how I imagine that this should work:
For example there are 2 DIDs and calls are forwarded to DID1 and DID2 from Source1 and Source2 respectively
and all the calls regardless of which DID it is from will go to one agent only. It is also like saying that you have 2 DIDs for one campaign.

I appreciate any feedback.

Thanks.

1) Welcome to the Party!

2) Since you are obviously a newbie, here are some hints to make your stay here more enjoyable (and profitable):

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) You can point an unlimited number of DIDs to any extension or phone in the DID menu (inside the Ingroups top menu).

4) You can also take boybawangs advice, as his is the most reasonable solution: point all the DIDs to one ingroup. Then log one agent into that ingroup. If your agent does not have a computer (or you do not want the agent to have to log in with a screen and dispo calls ...) you can use a Remote Agent with the phone's extension as the dial plan number to log the agent's phone into the ingroup.

5) But if you begin at the start of the Vicidial Manager's Manual and work your way to the end without skipping anything, you should be capable of constructing this scenario for yourself without assistance by the time you finish. Do not skip any of the tutorials, though. They are all necessary.

Happy Hunting!

[joako]

If you want one agent at a time to take your calls then only have 1 agent login to that campaign.

If you only want a particular agent to answer calls for the DID then setup the DID with the campaign then use the AGENTDIRECT campaign.

The version of the vicidial, if you use a T1 or SIP trunk or what CPU you use will not affect this.

[batanglanot]

Hi All,

Thank you very much for the reply. As a newbie this really helped me a lot. I was able to make it work by creating an Ingroup for each DID and added it to a campaign since there would probably be more than 1 agent who'll be using this setup in the future. This way the agent can also determine which DID a call is coming from.

I'll do more studying with the Manger's manual as what williamconley suggested.

Again. thank you.

Peter

ViciBox Redux v.3.1.15 | Vicidial 2.4-357a Build 120125-2107 | Asterisk 1.4.39.2 | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation |Intel® Xeon® 5600