Issue : Agent cant hear the caller, dead call vac INBOUND

[urmi.l]

Hello,

We are having vicidial setup. The setup is working fine. But almost 10 % of my calls having issues. When any inbound call comes, it hits the agent, agent is getting the beep tone as well. But after that the agent is not able to talk to customer or vise-versa. Will you please guide for this issue ?

Vicidial : VERSION: 2.4-357a
Asterisk : Asterisk 1.4.39.1

The dial time out is set to : 60. Using Codec : g729

For such calls the call_log table is having call_length = 0. But the in /var/log/astguiclient/ it show below :

logs :
root@ltfs1462:/var/log/astguiclient# grep "8600000001" /var/log/astguiclient/*

/var/log/astguiclient/screenlog.0:[Aug 3 10:50:12] -- Executing [8309@default:2] Monitor("Local/58600061@default-addb,1", "wav|20120803-085009_27_8600000001") in new stack
/var/log/astguiclient/vdautodial.2012-08-03:2012-08-03 10:50:09|| dead call vac INBOUND do nothing|1509949|8600000001|CLOSER||
/var/log/astguiclient/vdautodial.2012-08-03:2012-08-03 10:50:11|| dead call vac INBOUND do nothing|1509949|8600000001|CLOSER||
/var/log/astguiclient/vdautodial.2012-08-03:2012-08-03 10:50:14|| dead call vac INBOUND do nothing|1509949|8600000001|CLOSER||

-Thanks

[williamconley]

1) Welcome to the party!

2) I see you have attempted to post your relevant details, but some are missing, so let's try the standard statement and see if it helps you along:

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Set your dial timeout to 24, but this should have no bearing on Inbound calls. Which begs the question: Why are we discussing both at the same time ...? Perhaps you are not being clear about the route these calls are taking. Posting an Asterisk CLI example of one of these calls would be good. If not directly captured, perhaps from /var/log/asterisk or /var/log/astguiclient (this is where the debugging starts ...).

[ivschakravarthi]

Hello,
I am also facing the same issue.
Any help or clue to resolve is appreciated.?

[ivschakravarthi]

Hello,
Is any one having update regarding the issue.Please response.I am running out of time..

[williamconley]

perhaps if you were to post the details of your problem ... "same issue" with something like this invariably turns out to NOT be the same problem at all. and while you're at it, you may want to read the newbie suggestions above, they help quite a bit. especially the part about downloading the manager's manual ... then use the manual to configure your system and you may find your problem. or you can tell us which page of the manual you got to before you had your problem and we can help you get past it. but "same issue" just does not give us enough information to be very helpful.