Hangup

[bghayad]

Hi All;

VERSION: 2.4-309a, BUILD: 110430-1642, GoAutoDial CE 2.1, 2.6.18-238.9.1.el5.goPAE (SMP), Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, Single Machine, Vtiger V5

The Phone is On-Hook = Yes.
After the call hangup from the IP Phone, I do not need to press Hangup button on the Goautodial screen, I need it to hangup automatically and the agent after this just to select one of the call reasons (call purpose), but no need to click on Hangup button on the agent screen at goautodial, HOW?

Regards
Bilal

[williamconley]

sorry, that is not an option in vicidial if you still want the disposition screen to appear. later versions of vicidial (possibly later than the version available in goautodial when installed) have a disable dispo option, but i believe that still requires pressing the hangup customer button.

of course, you could have someone create a 3rd party app that watches for customer / agent hangups and overrides to "hangup customer" whenever that event occurs.

[bghayad]

It is even not available in the new vicibox that we are waiting it to be ready which is working with asterisk 1.8 or the vicibox that will be working with ubuntu 12.04 and asterisk 11.2.1 which also we are waiting it to be ready?

By the way, I am noticing that you are using SugarCRM, the question is: vicibox does not install vtiger?

Regards
Bilal

[williamconley]

vicibox does not install vtiger. neither does goautodial, which only makes the installer available (it does not actually "install" it, it just supplies the installer so you can install it easily ...).

vTiger vs SugarCRM is an ongoing discussion. I Prefer SugarCRM, but vTiger is a decent product. But neither is integrated in the latest version.

[bghayad]

And the vicibox and hangup (if the call hanged up, then to be hangup at the agent desktop without need to click on the hangup.

Any of the following new versions of vicibox can do this:
The one that is working with asterisk 1.8?
The one that will be working with ubuntu and asterisk 11?

Regards
Bilal

[williamconley]

And the vicibox and hangup (if the call hanged up, then to be hangup at the agent desktop without need to click on the hangup.

Any of the following new versions of vicibox can do this:
The one that is working with asterisk 1.8?
The one that will be working with ubuntu and asterisk 11?

Regards
Bilal

vicidial operates the same across all platforms and installs. the installer does not add features. LOL (although GoAutoDial's installer removes features because it only installs older versions ...) installers do not add features except those that deal directly with the operating system, nothing to do with the actual dialer software.

[bghayad]

But it is not a practical way to do hangup manually after each call ! It is really effecting a lot on the call center performance as the agent call time will be longer for nothing. What is the solution to hangup automatically if the agent hanged up the handset?

Regards
Bilal

[williamconley]

But it is not a practical way to do hangup manually after each call ! It is really effecting a lot on the call center performance as the agent call time will be longer for nothing. What is the solution to hangup automatically if the agent hanged up the handset?

Regards
Bilal

remote agent instead of live agent.

[bghayad]

Hello;

From this link (viewtopic.php?f=7&t=27731&p=99007&hilit=hangup#p99007):

Unless you use "remote agent", yes. Remote Agents, however, are not able to put information into the agent screen (because they don't have one ...). Although there is a "remote agent interface" which allows remote agents to log in and modify the client record after the fact. I believe the file is "vdremote.php" in the /agc/ folder.

I have a question:

Why it is working with remote agent and does not work with normal agent? Is it hard to change this from the code? How much it cost to added?

Regards
Bilal

[williamconley]

there is a remote agent login by which they can modify the information on their leads. there is also a method to disable the dispo screen (auto-selecting the dispo and moving on to the next call).

[bghayad]

Disabling the dispo screen did not resolve the Hangup problem .. still the agent needs to press on the hangup .. Unless, there is a missing thing I have to do, so the hang up will work fine. Any thing special?

there is a remote agent login by which they can modify the information on their leads.

* And there is Resume, Pause, Transfer, Park and all required agents information?

Why the hangup automatically close if the call disconnected in remote agent and does not work in the normal agent?

Regards
Bilal

[bghayad]

No solution for the hangup? Even with payment?

One more thing: What if I configured the agent to be remote agent and normal, could the hangup resolve the problem?

Regards
Bilal