How to Stop Agent Auto Answer

[circuit]

Hi everyone,

This is the Vicidial I am using,

VERSION: 2.6-396a
BUILD: 130402-2322
Asterisk 1.4.4

Here is what I want to achieve for my inbound campaign,

I do not have to much inbound call load. The agent may get a call after 2 hours or so. In the current scenario , the call would simply come in with a beep. My agent needs some preparation time for the call.

I am using hard phones with vicidial. Instead of the call to be auto answered, is there a way that the phone should be ringing. The agent phone is off hook because it has to been in session with the GUI/web interface.

How can I make my agents phone ring OR give some sort of alert to the agent that a call is coming in ?

Any ideas or help would be appreciated !!!!!!!!!!!

[williamconley]

This is accomplished with "on-hook agents". This is a setting in Admin->Phones for each phone. Set it to YES and the phone will not ring when the agent logs in, it will ring only when the agent gets a call. If the agent does not answer withing the prescribed amount of time, the call will ring over to the next agent.

The agent will not be on the phone until they get a Prospect. Their phone will ring when a call arrives.

Good job posting your Vicidial Version with build. It is also a good idea to post your installer with version (ie: the name of the .iso you installed from and/or a link to your "install instructions" if you did not install via a standard install .iso).

[circuit]

Thanks William,

That really helped. There is one problem now, I have set the phones for "ringall" because I have a very small queue.

Even though the call is answered by one extension, the other 2 extensions keep on ringing ?

[williamconley]

likely the phones do not respond to the cancellation. but you have not posted the phone type. if you are using zoiper, try x-lite. if you are using an IP phone, try a soft phone.

and let us know your results.

[circuit]

I am using Cisco IP Phone 7940 !!

[williamconley]

cool. test it with a soft phone and see if they accept the cancel sooner.

[circuit]

Well, I tested both with the softphone (Xlite/Eyebeam) and the hard phone (Cisco 7940). The behavior is pretty much the same. Only the Eyebeam softphone rings less comparatively to the others, but it RINGs. This is something which should not happen once the call has been answered by the other extension.

To me it looks like a an asterisk setting? May be the phones CANCEL but asterisk keeps them sending the INVITE. It doesn't look like the phones.

[williamconley]

perhaps you should share your configuration and a CLI sample ... including your installation method with version or link (which you did not mention, and may be a factor of course).