3rd Party Transfers

[mxtreme311]

We have a campaign where we do third party transfers, all seemed to work just fine when we were using only Binfone as our provider, however we added a PRI to the server (to host the connections to the 3rd party), and now everything goes great, the agent gets the IAX call (original call) on the line, and get the ZAP call (other call center), but when they click Leave 3-Way Call, the IAX line is transferred to the proper AGC meetme room, but the ZAP call is not. Where can I look to fix this problem?

[mflorell]

Leave 3way is very tricky, can you post some output of the action_full.2007-03-XX log file for the Redirects that this happens on, including the Responses?

[mxtreme311]

Ok, so I've tried looking at this some more, below is the output for a tranfer attempt. Something also semi strange is the potential customer on our IAX trunk is getting transferred to the appropriate meetme conference, the problem we're having is that the 3rd party on our ZAP channel isn't getting transferred.

|
2007-03-29 13:48:36|0|1|
Action: Originate
Exten: 919739207712
Context: default
Channel: Local/8600077@default/n
Priority: 1
Callerid: "M0329134835003704814" <5126824976>
Timeout: 24000

|
2007-03-29 13:48:36|1||Response: Success
Message: Originate successfully queued

|
2007-03-29 13:48:36|2||Response: Goodbye
Message: Thanks for all the fish.

|
2007-03-29 13:49:22|0|1|
Action: Originate
Channel: Local/915126824972@default
Context: default
Exten: 8600077
Priority: 1
Callerid: "DCagcW11751974345457" <5126824976>

|
2007-03-29 13:49:22|0|1|
Action: Redirect
Channel: IAX2/100897-22
Context: default
Exten: 8301
Priority: 1
CallerID: LPvdcW11751974345457

|
2007-03-29 13:49:22|1||Response: Success
Message: Originate successfully queued

|
2007-03-29 13:49:22|1||Response: Success
Message: Redirect successful

|
2007-03-29 13:49:22|2||Response: Goodbye
Message: Thanks for all the fish.

|
2007-03-29 13:49:22|2||Response: Goodbye
Message: Thanks for all the fish.

|
2007-03-29 13:49:51|0|1|
Action: Redirect
Channel: IAX2/100897-22
Context: default
Exten: 8600077
Priority: 1
CallerID: FPvdcW11751974625457

|
2007-03-29 13:49:51|1||Response: Success
Message: Redirect successful

|
2007-03-29 13:49:51|2||Response: Goodbye
Message: Thanks for all the fish.

|
2007-03-29 13:50:03|0|1|
Action: Redirect
Channel: IAX2/100897-22
Context: default
Exten: 8600011
Priority: 1
CallerID: VXvdcW11751974745457

|
2007-03-29 13:50:03|1||Response: Success
Message: Redirect successful

|
2007-03-29 13:50:03|2||Response: Goodbye
Message: Thanks for all the fish.

|
2007-03-29 13:50:17|0|1|
Action: Hangup
Channel: Local/915126824972@default-5a0f,1

|
2007-03-29 13:50:19|0|1|
Action: Hangup
Channel: Zap/1-1

|
2007-03-29 13:50:19|0|1|
Action: Hangup
Channel: Zap/1-1

|
2007-03-29 13:50:17|1||Response: Error
Message: No such channel

|
2007-03-29 13:50:18|1||Response: Success
Message: Channel Hungup

|
2007-03-29 13:50:19|1||Response: Success
Message: Channel Hungup

|
2007-03-29 13:50:19|1||Response: Success
Message: Channel Hungup

|
2007-03-29 13:50:17|2||Response: Goodbye
Message: Thanks for all the fish.

|
2007-03-29 13:50:18|2||Response: Goodbye
Message: Thanks for all the fish.

|
2007-03-29 13:50:19|2||Response: Goodbye
Message: Thanks for all the fish.

[mflorell]

How much time do you wait after the 3rd party connects before you leave the 3way?

[mxtreme311]

That seems to have been the problem, I've had the agents wait a few second longer and the transfer goes through perfectly.