agent is not paused, but the vdad shows they are

[ckwall]

When an agent logs in to a campaign set to autodial they are not able to dial.
When they log in and click on the resume button they are logged in for about a second, and then imediatly the vdad shows that they are paused. However when you look at the agents screen they are not. Where could I even begin to troubleshoot this?

[enjay]

Is the database on a seperate server? if so is the time synced correctly?

type date on each server and see if they are off..

also confirm harddrive space is not full..

[ckwall]

The time was the issue exactly. Shouldnt this be synced to one server or the other? not both?

My limited programming skill tell me that this is looking at both the host server and the database server for its time, rather than one or the other. Is that correct? If so, can that be changed?

[enjay]

The servers must have EXACT time syncronization between the two..

Think of it like this

(notice the times are not sync'd)

vicidial server: 11:25am
database server: 10:25am

user logs into vicidial so the script which runs on the vicidial server runs and adds and entry to the database vicidial_live_agents table based on the time the user logged in.. the scripts that run from vicidial server will base all their timestamps on THEIR local time

so the database now sees that a agent logged into the vicidial server at 11:25am

now the campaign screen operates purely off of the database time.

so it says the time now is 10:25am and since that user logged into the server at 11:25am technically they arent logged in for another hour.

I know this sounds complex and Im sure I could word it better but its early

[kenrom]

lets say the DB server is 1 minute slower than the asterisk server would that still cause a problem?

[gardo]

it will still be a problem. no calls will go to the agents. time synchronization is very important for multi-server setups. i ran the synchronization script on all my servers in 15 minute intervals just to be sure.

[nekder]

hello everyone

i have the same problem with the time synchronisation

could you please give some help with this


where do i get this synchronization script??

i`ll apreciate any information

thanks

[enjay]

scratch install look for the ntpdate crontab entry.

-Art

[nekder]

thank enjay

problem solved =DD