Transferring calls to CLOSERS does not work..

[albatroz]

Actually I don´t need to have the CLOSER campaigns to be dialed
with VICIDIAL, I can use a conventional phone, however I would
like to use VICIDIAL to track them.

For that purpose I created a new user,
an IN-GROUP (called CL_HDP2_L) and a new campaign called CLOSER.
However when I press "Local Closer" during a call, I don´t see
the call put into the CLOSERS campaign.


Why? What else do I need to do?
My main campaign´s ID is HDP2.


I remember having tried this before some days ago and worked,
however today it didn´t work, and I am not sure what have I done
wrong.

[mflorell]

astguiclient version?

Asterisk version?

Can you post some Asterisk CLI output of one of these transfers?

[eijal]

Try with in group called:
CL_HDP2_

[albatroz]

Tried it, no possitive results...

[albatroz]

Hi, I am posting some results from Asterisk CLI

Code: Select all

Apr  2 14:21:08 WARNING[16672]: app_dial.c:714 wait_for_answer: Unable to forward voice
  == Everyone is busy/congested at this time (1:0/0/1)
    -- Executing Hangup("Local/8600051@default-8d19,1", "") in new stack
  == Spawn extension (default, 915626338147, 2) exited non-zero on 'Local/8600051@default-8d19,1'
    -- Executing DeadAGI("Local/8600051@default-8d19,1", "agi://127.0.0.1:4577/call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing DeadAGI("Local/8600051@default-8d19,1", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----CHANUNAVAIL----------)") in new stack
    -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----CHANUNAVAIL----------) completed, returning 0
    -- Executing Answer("IAX2/voipjet-3", "") in new stack
    -- Executing AGI("IAX2/voipjet-3", "agi-VDADcloser.agi|90009*CL_HDP1_L**37688**5626338147*2000*-----START") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADcloser.agi
  == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-8d19,2'
    -- Executing DeadAGI("Local/8600051@default-8d19,2", "agi://127.0.0.1:4577/call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing DeadAGI("Local/8600051@default-8d19,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack
    -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------) completed, returning 0
  == Manager 'sendcron' logged off from 127.0.0.1
homelinux*CLI>

astguiclient version?

Asterisk version?

Can you post some Asterisk CLI output of one of these transfers?

[albatroz]

After changing the name of the INGROUP I get these results, however the number is not
put on the queue for later calling. Does it want to call inmediately?

== Everyone is busy/congested at this time (1:0/0/1)
-- Executing Hangup("Local/8600051@default-577d,1", "") in new stack
== Spawn extension (default, 915624293679, 2) exited non-zero on 'Local/8600051@default-577d,1'
-- Executing DeadAGI("Local/8600051@default-577d,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/8600051@default-577d,1", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----CHANUNAVAIL----------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
-- Executing Answer("IAX2/voipjet-2", "") in new stack
-- Executing AGI("IAX2/voipjet-2", "agi-VDADcloser.agi|90009*CL_HDP1_L**37750**5624293679*2000*-----START") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADcloser.agi
== Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-577d,2'
-- Executing DeadAGI("Local/8600051@default-577d,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/8600051@default-577d,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
== Manager 'sendcron' logged off from 127.0.0.1
homelinux*CLI>

[/code]

[albatroz]

It seems that the call is really transferred to the AGENT logged in as CLOSER,
BUT it needs to have an AGENT logged in.