RETRIEVING RECORDINGS

[ambt]

How is this done? I have Campaign Recording set to ALLCALLS. How do I access the recordings?

[pixzan]

If you are using an linux based Server

use winScp to acess from windows (or)
use connect to server--> Select SSH-->your serverip --> port number as 22 -->folder as Root/var --->Select connect -->Enter your root password

you will be connected to the server an dcheck for the recordings in the location root/var/spool/asterik/monitordone/ORIG

where you can find all your voice recordings.

[scottgutman]

There are couple of ways, but we don't know enough about your setup to give you better answers. Vicidial version, os distro, web server, etc.

1. pixzan answer will work very well.
2. Download FileZilla and setup an SFTP connection to port 22. then browse to the dir with the files. Usually the dir is /var/spool/asterik/monitordone/ORIG. you can download Filezilla here http://filezilla-project.org/download.php?type=client
3. If you followed the scratch install you may have setup a dir that you can access via web browser. try http://<server_ip>/recordings/
4. Pull out harddrive, connect to another computer and copy off.(not reccomended. Kinda cumbersome.)

If these don't work, tell us more about your setup.

[ambt]

I thought there was a way to do it within Vicidial - a web interface. I am almost sure that when we were on the previous version I could go to the call and click on a link that would allow me to hear the recording.

[scottgutman]

yes, if it is configured, you will see the link in the bottom section of the lead. Do a search for the lead, then scroll to the bottom. if there are no links then it is not setup for that.

[Op3r]

or go to the agent stats.

[codehaxor]

Add this to your httpd.conf or if your using apache2 edit this file using your favorite text editor /etc/apache2/sites-available/default

and add the following lines:

-------------------------------

Alias /RECORDINGS/ "/var/spool/asterisk/monitorDONE/"
<Directory "/var/spool/asterisk/monitorDONE">
Options Indexes MultiViews
AllowOverride None
Order allow,deny
Allow from all
<files *.mp3>
Forcetype application/forcedownload
</files>
</Directory>


--------------------------------

and then do a:

chmod 0777 /var/spool/asterisk/monitorDONE/ -R

and restart the apache2 or httpd service

access it via http://youripaddress/RECORDINGS/

recordings by default are in mp3 format stored in the MP3 directory and the orig wav file stored in the WAV directory